Customer service
How can we help you?
Something went wrong
You can report your complaint about our products or services via our contact form. We take this very seriously and will respond substantively no later than on working days within 2 jours ouvrables. We promise to always find a suitable solution!
Should it happen that we cannot work things out together? Then you can take your complaint to the Dispute Commission via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
Frequently asked questions
All answers at a glance
The quality of the sheet material is not as expected, where can I report this?I'm not satisfied with the deliverer. Where can I report this?My order arrived with damage. How do we solve this?I have damage to a remainder piece, can I also claim this?What if a part of my order is missing?What if I have received the wrong product or wrong dimensions?What should I do if I haven't received my package?